For years, specialist aftermarket forums, employers’ associations and experts of all kinds have been stressing the need to digitise workshops. Progress has been made in many areas, particularly management and control software, but there is still a long way to go. This is despite the fact that many workshops are still reluctant to use the word, to the point where many of them end up rejecting it.
However, there is still a need to digitise daily processes in the aftermarket, which can also bring interesting benefits. Many workshops will say they prefer paper, but the reality is that adopting digital signature processes can help streamline procedures.
Allowing the customer to digitally sign a quote or work order is an important step, not only because drivers increasingly appreciate the ability to complete administrative tasks remotely, but also because it saves time and money and reduces unnecessary travel.
For example, implementing a digital signature solution can make it possible to eliminate paper when signing vehicle maintenance contracts from within the DMS or CRM itself, ensuring security and confidentiality in a simple way.
According to Nextlane, the use of electronic signatures can represent a cost reduction of up to 50% compared to the use of paper signatures, as there is no need to buy, print and send paper. There are also other indirect savings such as the elimination of storage space and, of course, the improved image and modernisation of the workshop.
There are several ways to digitally sign: via email + SMS or via a QR code generated in the workshop. The digital signature also enables the workshop to work with different contractual document models, covering almost all documents generated in PDF format, including GDPR consents, vehicle tests, replacement vehicle contracts and repair orders, among others.
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