When talking about the digitalization of the workshop, many businesses will see this concept as something distant and without knowing very well what it means. And it is not surprising when it is such a hackneyed term that has become bereft of content.
Having technological solutions is about doing more with less, improving profit with less cost. Therefore, it is not simply a question of having solutions for working remotely, but rather that there is a future for the workshop.
Perhaps the pandemic served as a spur to make the change in the business, and we cannot ignore the progress in digitalization in recent years. Nor can we look the other way when we see that only two out of ten workshops in the world are digitalized.
To bring this concept of digitalization down to earth, we are talking, for example, about making repair estimates by video so that before the vehicle arrives at the workshop, the operator has already made the estimate, the customer has validated it and the spare part has already been ordered.
The spare part is also very important, since there are no delivery notes or physical documents and there is a huge traceability and the identification is totally accurate. Mistakes in replacement should be a thing of the past with existing technology.
On the other hand, video solutions help build more trust with the customer, as is the case with the certification of vehicle hygiene and cleanliness on handover, which seems to be a process destined to stay. Being able to record it is a way of providing guarantees to customers, giving them certainty, which is one of their main demands.
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