Today, the workshop cannot simply repair vehicles that arrive at the centre. Not even for quality repairs. Of course, the speed and quality of your day-to-day repairs are key factors in your success, but you also need a significant volume of repairs to survive in an increasingly professionalised, digitised and competitive industry.
Many experts insist on the quality of repairs, but few talk about the quantity. Specific IT tools play a fundamental role in this factor, allowing better organisation of daily work and optimisation of one of the most valuable resources a business, but especially the workshop, can have: time.
The management of time and the human resources available is of paramount importance, for which it is helpful to have specific planning software. It can often be seen as a dispensable tool, like a paper diary and a calendar where appointments and repairs planned for the next few days have always been available. But with the right software, a CRM with an agenda can be a game changer for a business like the workshop, because it reflects and responds to the real needs of the people who work there every day.
As well as the organisational benefits of such software, it also makes it possible to adapt to modern times and modernise workshop management, which also gives a more professional image in the eyes of customers. Internally, it allows work to be distributed more evenly over the different days of the week and among the different team members, creating a more relaxed and serene professional environment.
The creation, editing and consultation of all the workshop appointments, including notes on the type of intervention to be carried out, are typical features of this type of tool, which not only allows you to have a clear idea at a glance of the work to be carried out in a day or a whole week, but also to anticipate the material requirements (equipment and spare parts, manpower and time needed to complete it). In the case of spare parts, for example, this is particularly important in the current context of logistical, transport and manufacturing problems for certain components due to the shortage of raw materials, as it can make the difference between carrying out the repair or not within the timeframe agreed with the customer.
Finally, this type of tool also makes it possible to store customer and vehicle data, as well as the interventions carried out, thus speeding up the preparation of the various documents for the subsequent phases of the work.
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