Concern for the environment is not a passing fad. It is a global trend, evident in the daily operations of any company. Workshops are no exception, with increasingly sustainable packaging, greater concern and regulations regarding daily waste, and of course, repairs that are progressively more respectful and sustainable, both in time and materials.<\/p>\n
However, the after-sales sector is not responding in line with the demands of drivers. This is the conclusion reached by Solera in a study involving over 8,000 drivers across Europe. According to the study, less than a quarter (23%) of European drivers have received information about sustainable insurance policies from their insurers, and when taking their vehicle in for repairs, less than a third (32%) have been offered the option of using second-hand parts.<\/p>\n
This despite more than half of respondents (53%) admitting to being concerned about the environmental impact of repairs or maintenance on their vehicle. In Spain, this figure rises to 66%, while in France it reaches 65%. Moreover, sustainability could help build customer loyalty in workshops. Specifically, 59% of drivers indicate that if they needed a repair, they would choose the workshop offering the most environmentally friendly option, while 58% would return to that workshop and recommend it to friends and family.<\/p>\n
The Solera study also highlights some misconceptions about using used parts in repairs. Although using second-hand components can be an optimal way to provide environmentally friendly services, 40% of drivers perceive that the main purpose of a workshop offering this option is to save money for the workshop itself, rather than environmental protection.<\/p>\n
On the other hand, many other drivers believe that more sustainable options are more expensive: almost half (45%) assume that sustainable repairs cost more, a perception that rises to 56% among vehicle owners in Spain.<\/p>\n","protected":false},"excerpt":{"rendered":"
In Spain, two out of three drivers admit to being concerned about the environmental impact of repairs, making this an option that could help retain six out of ten customers.<\/p>\n","protected":false},"author":5,"featured_media":7925,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"tags":[],"yoast_head":"