{"id":7281,"date":"2023-02-21T10:17:08","date_gmt":"2023-02-21T09:17:08","guid":{"rendered":"https:\/\/www.fmgbrakes.com\/remsa\/?p=7281"},"modified":"2025-04-07T17:43:07","modified_gmt":"2025-04-07T15:43:07","slug":"how-to-deal-with-negative-online-reviews-of-your-workshop","status":"publish","type":"post","link":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/","title":{"rendered":"How to deal with negative online reviews of your workshop"},"content":{"rendered":"

Nowadays, the workshop\u2019s presence on the Internet<\/strong> is essential. In fact it is for any business that wants to consolidate in the area, have a loyal clientele or attract new customers who are simply looking for a workshop in the area and ours is the best positioned. And one of the most valued rankings<\/strong> these days is the score left by customers on the Internet, mainly on Google<\/strong>. Generating trust, demonstrating that the services we offer are of quality, fair treatment… are advantages of having positive reviews. But what about the negative reviews?<\/p>\n

Every workshop may at some point have a dissatisfied customer. For many reasons, some not even dependent on the centre\u2019s good or bad performance. So you have to know how to deal with those online negative reviews<\/strong>, in order to turn that comment around and, at least, make sure it does not affect the decision of another future client who is considering our services.<\/p>\n

In general, two temptations<\/strong> should be avoided. The first is to avoid ignoring<\/strong> it and wait for another positive review to counteract it. And, second, responding in an unprofessional or inappropriate<\/strong> way, regardless of whether or not the negative comment may or may not be justified or written politely way. One attitude will be as bad as the other.<\/p>\n

The response, moreover, should not be immediate<\/strong>, because this would imply that it has not been analysed or assessed with a certain objectivity<\/strong>. So digital marketing experts recommend starting the response by thanking the comment poster and explaining that every opinion is important to improve, whether good and bad.<\/p>\n

At this point, there are two possibilities: either the workshop considers that the customer is right<\/strong> or largely right or, on the other hand, that the criticism<\/strong> is unjustified. In the former case, you should explain the workshop\u2019s version<\/strong>, describe the steps being taken to resolve the incident<\/strong> and, if deemed necessary, compensation<\/strong> in the form of a discount for an additional service or product, as a goodwill gesture for the damage caused.<\/p>\n[box_twitter]Make sure it does not affect the decision of another future client.[\/box_twitter]\n

But if the workshop considers that the criticism is unfounded, the company\u2019s policy<\/strong> and compliance with the terms of service must be explained politely and respectfully. If the customer reiterates his negative perception of the problem, it is advisable to leave a record of the situation, since other customers may value such actions positively. In short, it is a matter of trying to turn a negative opinion into an opportunity for improvement<\/strong> and the desire to create a good image and generate trust in other customers. No one is exempt from this type of comments, neither good nor bad. Being present on this type of platforms has two sides of the coin. And you have to know how to deal with tails.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.<\/p>\n","protected":false},"author":5,"featured_media":7282,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"tags":[],"yoast_head":"This is how you should respond to a negative comment about your workshop on the Internet<\/title>\n<meta name=\"description\" content=\"Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"This is how you should respond to a negative comment about your workshop on the Internet\" \/>\n<meta property=\"og:description\" content=\"Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/\" \/>\n<meta property=\"og:site_name\" content=\"Remsa\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-21T09:17:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-07T15:43:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fmgbrakes.com\/remsa\/wp-content\/uploads\/Remsa-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1174\" \/>\n\t<meta property=\"og:image:height\" content=\"790\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Remsa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Remsa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/\",\"url\":\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/\",\"name\":\"This is how you should respond to a negative comment about your workshop on the Internet\",\"isPartOf\":{\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/#website\"},\"datePublished\":\"2023-02-21T09:17:08+00:00\",\"dateModified\":\"2025-04-07T15:43:07+00:00\",\"author\":{\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/#\/schema\/person\/ae9347d02a89645e505b710694c25d2a\"},\"description\":\"Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.fmgbrakes.com\/remsa\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to deal with negative online reviews of your workshop\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/#website\",\"url\":\"https:\/\/www.fmgbrakes.com\/remsa\/\",\"name\":\"Remsa\",\"description\":\"Worldwide manufacturer in brake parts for automotive industry\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.fmgbrakes.com\/remsa\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/#\/schema\/person\/ae9347d02a89645e505b710694c25d2a\",\"name\":\"Remsa\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.fmgbrakes.com\/remsa\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.fmgbrakes.com\/remsa\/wp-content\/uploads\/avatar-remsa.png\",\"contentUrl\":\"https:\/\/www.fmgbrakes.com\/remsa\/wp-content\/uploads\/avatar-remsa.png\",\"caption\":\"Remsa\"}}]}<\/script>","yoast_head_json":{"title":"This is how you should respond to a negative comment about your workshop on the Internet","description":"Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/","og_locale":"en_US","og_type":"article","og_title":"This is how you should respond to a negative comment about your workshop on the Internet","og_description":"Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.","og_url":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/","og_site_name":"Remsa","article_published_time":"2023-02-21T09:17:08+00:00","article_modified_time":"2025-04-07T15:43:07+00:00","og_image":[{"width":1174,"height":790,"url":"https:\/\/www.fmgbrakes.com\/remsa\/wp-content\/uploads\/Remsa-3.jpg","type":"image\/jpeg"}],"author":"Remsa","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Remsa","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/","url":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/","name":"This is how you should respond to a negative comment about your workshop on the Internet","isPartOf":{"@id":"https:\/\/www.fmgbrakes.com\/remsa\/#website"},"datePublished":"2023-02-21T09:17:08+00:00","dateModified":"2025-04-07T15:43:07+00:00","author":{"@id":"https:\/\/www.fmgbrakes.com\/remsa\/#\/schema\/person\/ae9347d02a89645e505b710694c25d2a"},"description":"Do not ignore or respond unprofessionally or inappropriately to negative online reviews about the workshop.","breadcrumb":{"@id":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.fmgbrakes.com\/remsa\/how-to-deal-with-negative-online-reviews-of-your-workshop\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.fmgbrakes.com\/remsa\/"},{"@type":"ListItem","position":2,"name":"How to deal with negative online reviews of your workshop"}]},{"@type":"WebSite","@id":"https:\/\/www.fmgbrakes.com\/remsa\/#website","url":"https:\/\/www.fmgbrakes.com\/remsa\/","name":"Remsa","description":"Worldwide manufacturer in brake parts for automotive industry","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fmgbrakes.com\/remsa\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.fmgbrakes.com\/remsa\/#\/schema\/person\/ae9347d02a89645e505b710694c25d2a","name":"Remsa","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.fmgbrakes.com\/remsa\/#\/schema\/person\/image\/","url":"https:\/\/www.fmgbrakes.com\/remsa\/wp-content\/uploads\/avatar-remsa.png","contentUrl":"https:\/\/www.fmgbrakes.com\/remsa\/wp-content\/uploads\/avatar-remsa.png","caption":"Remsa"}}]}},"_links":{"self":[{"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/posts\/7281"}],"collection":[{"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/comments?post=7281"}],"version-history":[{"count":5,"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/posts\/7281\/revisions"}],"predecessor-version":[{"id":7377,"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/posts\/7281\/revisions\/7377"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/media\/7282"}],"wp:attachment":[{"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/media?parent=7281"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fmgbrakes.com\/remsa\/wp-json\/wp\/v2\/tags?post=7281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}